Eligibility & referrals

Use the checklist below to check if the beneficiary qualifies for HEART

HEART targets owner occupiers, private renters and tenants in social housing who are responsible for their energy bills in England & Wales. These households will be either in fuel poverty, in danger of falling into fuel poverty, or otherwise vulnerable.

To ensure that this scheme provides full coverage for the beneficiaries identified above there will be three streams of eligibility. These will include households with:

  • low household income

  • physical or mental health problems exacerbated by the cold

  • other vulnerabilities known to be indicators of fuel poverty.

Meeting any ONE of the income, health or vulnerability criteria is acceptable.

Income Criteria

Anyone receiving one of the following:

  • Employment and Support Allowance

  • Jobseeker’s Allowance

  • Income Support

  • Pension Credit

  • Child Tax Credit / Working Tax Credit

  • Universal Credit

  • Child Benefit

  • Carer’s Allowance

  • Housing Benefit or Council Tax Reduction

  • A Disability Benefit (incl. Attendance Allowance, DLA, PIP)

  • MoD administered benefits

  • ECO-Flex Council declaration

  • Household annual income not more than shown in the income matrix below:​​​


If your beneficiary meets any of the above criteria, please make a referral now.

You might also be interested in

You might also be interested in

Appliance Service

Our appliances

Dude in overalls moving fridge_edited_edited.jpg

How HEART works

Fixing Appliances

Our handy guides