Connecting Online

Our handy guides

These short guides have been created to assist applicants who have been referred to HEART following an energy advice telephone call. We are asking for a bit of extra help from you to make sure we can assess your application and deliver your new appliance(s) as quickly as possible.

 

Please note: Parking - The delivery crew must be able to park within sight of your property. If permits are required it is important that one is made available for the day of delivery. The crew are not allowed to park in a loading bay if they are to install an appliance due to the time required.

If you are able to, please send us some pictures of your current appliance(s) and the space in which the new appliance(s) will be positioned – these pictures can be uploaded via the link provided in the text message we have sent to you, or can be sent to us via email at info@applyforheart.org.uk.

See our handy guides below

We have provided some examples of the pictures we need from you along with a brief overview of what we’ll be looking for.

The space required for the appliance(s) must be clear and tidy. The appliance(s) must be freestanding and not built into any units. Please provide a picture where you are standing back from the appliance so that we can see the space around it – something similar to this:

Fridges, freezers and fridge freezers

Electric sockets

The space required for the appliance(s) must be clear and tidy. The appliance(s) must be freestanding and not built into any units. Please provide a picture where you are standing back from the appliance so that we can see the space around it – something similar to this:

Plumbing requirements

There must be a waste pipe attachment and the cold water feed with a valve handle. Our team must be able to turn the water off and on in order to install your washing machine. If the blue cold-water valve handle is missing a plumber would need to replace this before we could install the washing machine. Please provide a picture showing the plumbing area underneath the sink that you currently use for the appliance and please make sure you include a close up picture of the waste pipe and cold water feed – something similar to this:

Washing machines

The space required for the appliance must be clear and tidy. The appliance must be freestanding and not built into any units - please check any holes are cut into the units for pipework to travel through. Please provide a picture where you are standing back from the appliance so that we can see the space around it – something similar to this:

Electric cookers

The space required for the appliance must be clear and tidy. Please provide a picture where you are standing back from the appliance so that we can see the space around it – something similar to this:

The area directly behind the cooker and the Hot Zone area directly above the hob must be CLEAR, EMPTY and free of flammable materials. Please provide a picture showing the ‘Hot Zone’ as shown in the diagram below:

Electric wiring requirements

The cooker must be hardwired into the socket and have a red isolation switch. The isolation switch should be located within 2 metres of the cooker but not directly above it or within 300mm of the cooker itself. In case of an emergency, the circuit can be cut/turned off with this switch. Please provide pictures of the plain white blank socket plate (hardwired socket) and the red isolation switch– something similar to this:

PLEASE NOTE: HEART IS NOW CLOSED TO NEW APPLICATIONS UNTIL FURTHER NOTICE.